Job Description

Date: Feb 12, 2019

Job Summary

We are now looking for a Managed Service (MS) Delivery Manager for Packet Core Operations; do you want to join us? In this role, you will secure delivery performance in alignment with the business case and managed service targets. You will be responsible to secure the quality and cost of the packet core services delivered from their delivery unit either global or local in accordance to the expected levels agreed in the Working Level Agreements (WLA) and handle service performance requirements (global benchmark and targets). You will need to understand and act upon the end to end delivery performance even when the delivery is fragmented, thru a proper coordination with a MS Delivery Manager responsible for other parts of the delivery. You will further serve as the primary escalation point for critical incident, Packet Core Operations escalations, and performance reporting towards the customer.

Responsibilities

  •  You will lead MS delivery operational, financial performance and customer satisfaction
  • Operational Management for the end-to-end Packet Core operations activities delivery (1st & 2nd line operations, Customer Problem Management, Service & Resource Fulfilment and Field Services, Content Preparation, and Content Delivery and Distribution) towards the specific customer
  •  Handle specific contract delivery performanc
  •  You will conduct Operating Level Agreements (OLA) signed with other service delivery units
  • Drive operational excellence
  • You will, also identify delivery trends-possible Add on Sale

Key Qualifications

  •  Education: Engineering Bachelor’s degree or equivalent
  • Min years of experience 5 years as Service Delivery Manager with Packet Core background or similar
  • Domain experience: Business Support System (BSS)

Additional Requirements

  •  Delivering results and meeting customer expectations
  • Persuading and influencing with argumentation skills
  • Analyzing
  • Deciding & Initiating Action
  • Entrepreneurial and commercial thinking
  • Relating and networking
  • Leading and supervising, have coaching skills
  • Market insight, business understanding and Ericsson knowledge

Why is Ericsson a great place to work?